Technical Support Specialist  

• Company Talentium Inc - View more jobs
• LocationAlabang, Calabarzon
• Job TypePermanent

● Analyzes, investigates, troubleshoots, configures applications used by end customers utilizing knowledge and experience in specific technology platforms and business domain’s processes within a specific period following agreed service level agreement timelines.
● Follows the Standard Operation Procedures (SOP) in order to support system application of end customers within the defined Service Level Agreements (SLA). […]
a. Receives incidents from the L1’s for resolution and support and works continuously with them to gain information beneficial to the resolution of the incident...

2 days ago from: jora.com