Real Time Analyst - For Antipolo Site
View Job- Company TSD Global - View more jobs
- LocationBaguio
The Real Time Analyst, Workforce Management plays an integral role in assisting Contact Center Operations in achieving service and productivity objectives. This position is responsible for daily reporting, staffing & scheduling, and monitoring of real time performance. This includes reviewing team member schedule adherence, monitoring channel performance and productivity, and schedule adjustments to meet staffing and service goals. […]
Ability to prepare and present reports accurately and well within the time frame specified
Ability to maintain composure in critical situations and communicate effectively...
23 days ago from: bossjob.ph
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