Team Lead w/ Telco & Chat Experience (WFH/Morning)
View Job- Company HGS Offshore Staffing Solutions (HGS OSS) - View more jobs
- LocationTaguig
The Team Leader is responsible for overseeing a team of customer service and technical support agents, ensuring the team meets performance targets, and delivering an excellent customer experience within the organization. […]
Team Performance Management: Achieve and maintain target KPIs such as customer satisfaction (CSAT), first call resolution (FCR), average handle time (AHT), adherence to SLAs and other metrics set by the client
Customer Experience Excellence: Ensure all customer interactions are handled professionally, with a focus on resolving issues efficiently and improving overall customer...
21 days ago from: bossjob.ph
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