Quality Assurance Team Lead -Y35
View Job- Company Neksjob - View more jobs
- Salary25500
- LocationCebu, Cebu
- Job TypePermanent
We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels including telephone, email, and live chat. This role is crucial in ensuring a consistent and high-quality customer experience while maintaining compliance with company standards and procedures.
The ideal candidate will have deep knowledge of quality assurance principles, contact centre operations, and the ability to drive continuous improvement initiatives. This position involves supervising...
10 days ago from: jobslin.com
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Quality Assurance Team Lead - Y35
Neksjob - Cebu, Cebu
Monitor and evaluate the quality of inbound/outbound calls, emails, chats, and other customer interactions to ensure adherence to quality standards. Lead and manage a team of QA analysts, providing mentorship...