Quality Assurance Team Lead -Y35
View Job- Company Neksjob - View more jobs
- Salary25500
- LocationCebu, Cebu
- Job TypePermanent
We are seeking an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple communication channels including telephone, email, and live chat. This role is crucial in ensuring a consistent and high-quality customer experience while maintaining compliance with company standards and procedures.
The ideal candidate will have deep knowledge of quality assurance principles, contact centre operations, and the ability to drive continuous improvement initiatives. This position involves supervising...
20 days ago from: jobslin.com
View JobRefine your search
Related Job Offers
HR Supervisor (Performance Management)
Salient Pearl Corporation - Urdaneta, Pangasinan
Regularly review progress of performance, use of performance data analytics to identify trends Graduate of BS Psychology, Human Resource Management, or any related course. Duties:
E-commerce Manager
Salient Pearl Corporation - Urdaneta, Pangasinan
Customer Experience - Ensuring smooth online purchasing processes, including managing checkout flows, payment options and handling customer service inquiries. Developing strategies to build customer loyalty...