Call Center Team Lead
View Job- Company Staff4Me - View more jobs
- LocationCebu City, Central Visayas
- Job TypePermanent
Team Management - Supervise and manage a team composed ofT1s and T2s including performance evaluations, productivity monitoring, and adherence to company policies
Performance Monitoring - Track and evaluate individual and team performance metrics such as quality evaluations, KPI metrics and COC compliance
Coaching and Training - Provide ongoing coaching, training, and development opportunities to enhance team members' skills and knowledge
Ticket/Task Management - Assign tickets and new tasks if any based on team members' skills and workload capacity. Spearheads the monitoring of assigned tickets...
More than 30 days ago from: workable.com
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