Tier 1Technical Support Engineer
View Job- Company Staff4Me - View more jobs
- LocationCebu City, Central Visayas
• Check emails – We make sure that we respond to emails with in 20 minutes.
• Set up follow ups for the day – We may need to do follow up calls (Tier2 advise) […]
• Check 3cx voicemails (5min) – We do not exceed 5 minutes in leaving voicemails.
• Opening TTs – For all calls except ghost and wrong number calls. […]
• Tagging resources – We need manually Tag Derek Moore for pending quote
• Escalate to t2 – Any concerns when T1 cannot resolve, for clarification or advise on how to proceed on call. […]
• First call resolution – This does not mean that we resolve and close the case in our first call...
More than 30 days ago from: workable.com
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