Real Time Analyst
View Job- Company PEO Consulting Limited - View more jobs
- LocationCebu, Philippines
We are seeking a detail-oriented and proactive Real-time Analyst (RTA) to join our dynamic team in the financial/cryptocurrency sector . The RTA will be responsible for monitoring and managing real-time contact center performance to ensure operational efficiency, optimize workforce management, and maintain service level agreements (SLAs). The ideal candidate should possess strong analytical skills, excellent communication abilities, and experience in workforce management tools. […]
Monitor real-time call volume, agent adherence, and service levels to ensure optimal performance. […]
Provide real...
More than 30 days ago from: manatal.com
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