Workforce Management Analyst/Real Time Analyst
View Job- Company PEO Consulting Limited - View more jobs
- LocationCebu, Philippines
Work Setup: 100% Onsite at Central Bloc - 17th floor, IT Park, Cebu City […]
We are seeking a Real-Time Analyst (RTA) to join our team in the financial/cryptocurrency sector. The RTA will be responsible for monitoring real-time performance metrics, ensuring workforce optimization, and maintaining service level agreements (SLAs) in a fast-paced environment. The ideal candidate will have strong analytical skills, proficiency in Excel, and prior experience in workforce management. […]
Monitor real-time queues and agent performance to ensure service level goals are met. […]
Communicate intraday performance...
More than 30 days ago from: manatal.com
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