CSR for Healthcare Account II FIXED SAT SUN OFF
View Job- Company Tech Mahindra - View more jobs
- LocationCebu, Philippines
Identify, evaluate and prioritize caller needs, questions and concerns.
Formulate plans of resolution and respond appropriately and efficiently.
Maintain and restore customer satisfaction and partner with other teams as needed.
Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
Proactively educate caller on program benefits.
Meet or exceed established call center metrics, attendance standards and quality levels.
Use computer tools to accurately process and document information.
Develop rapport with callers and appropriately...
8 days ago from: bossjob.ph
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