Contact Center Analyst Jobs

Metro Manila, Philippines

Analyze and document business requirements for contact center teams, translating them into technical specifications for low-code tool customization Excellent communication skills, both verbal and written...

from: jobleads.co.ph - 2 days ago

Pasig, Metro Manila, Philippines

We are seeking a dynamic and communicative Contact Center Technical Business Analyst to join our team. In this role, you will work closely with our Data Engineers to deploy and customize CX tools

from: jobleads.co.ph - 4 days ago

Manila, Metro Manila, Philippines

In this job as Contact Center Professional, you are in contact with ING’s clients through live chat. These private individual clients have questions about their daily banking products – e.g. payments,...

from: jobleads.co.ph - 6 days ago

Quezon City, Metro Manila, Philippines (+2 locations)

Experience working in the BPO/Contact Center Industry Intermediate to Advance Excel, Access, Excel dashboarding experience. WFM tools: Genesys, IEX Understanding of applicable performance metrics and data (e.g

from: jobleads.co.ph - Yesterday

Metro Manila, Philippines

Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving

from: jobleads.co.ph - Yesterday

Zamboanga City, Zamboanga Peninsula, Philippines

Analyst will be part of our Client Services team within the Global Contact Center organization. The Analyst will be a subject matter expert across the Commercial and Money Movement Solutions landscape

from: jobleads.co.ph - 4 days ago

Metro Manila, Philippines

About the role As a Workforce Analyst/Scheduler at ALORICA TELESERVICES, INC., you will play a crucial role in optimizing the staffing and scheduling for our 24/7 contact center operations

from: jobleads.co.ph - 6 days ago

Taguig, Metro Manila, Philippines

will be an advantage. Background in Data Analysis, Data Analytics, Six Sigma/Process improvement in the service industry is highly preferred. Strong Knowledge of Contact Center Operations. Knowledgeable in quality

from: jobleads.co.ph - 26 days ago

Taguig, Metro Manila, Philippines

working in the BPO/Contact Center Industry Intermediate to Advance Excel, Access, Excel dashboarding experience. WFM tools: Genesys, IEX Demonstrated understanding of applicable performance metrics and data

from: jobleads.co.ph - More than 30 days ago