Associate Director (Telco - Sta. Rosa, Laguna Site)  

• Company Afni, Inc. - View more jobs
• LocationLaguna

Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. […]
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system...

13 days ago from: bossjob.ph