Ensure client satisfaction through smooth project continuance and ongoing support for HRIS and Payroll system
Manage the end-to-end operations on different CMS/platforms for our clients
Respond to client concerns or inquiries for Hier Payroll configurations and assistance through different channels: Hier Support Center, Email, Viber, Facebook Page, Phone Call, SMS etc.
Follow up and make scheduled call backs to clients where necessary to ensure the problem/concern is resolved.
Provide reports on issues and escalates to the team when needed while following standard processes and procedures.
Create...