Provide high-level technical support and exceptional customer service via phone and email.
Diagnose, troubleshoot and resolve technical issues to ensure efficient communication with end-users. […]
Investigate and resolve escalated issues and complaints to ensure customer satisfaction and retention.
Accurately document and maintain customer records and interactions in the CRM system and other program specific tools. […]
Provide product demonstrations and assist customers with software-related inquiries.
Identify opportunities for process improvement and contribute to enhancing customer service procedures...