The role of the IT Service Desk Analyst is to provide effective support for all IT related incidents and services requests to Symal staff. The Service Desk Team will work closely with the Service Desk Team Lead to ensure all incidents and service requests are prioritized, assigned and resolved within agreed SLA’s to deliver a high level of customer service to the organisation.
Review and complete service requests and incidents in a timely and efficient manner in line with relevant SLA’s Document and maintain Service Desk processes and procedures as needed. […]
Demonstrable ability to think around...