Entertaining telephone and email requests for a range of requests relating to Pioneer products within turnaround times.
Liaising with adjacent departments to maintain prompt turnaround times.
Monitoring the progress of and enforcing company guidelines surrounding premium collection.
Implementing customer retention strategies.
Encoding policy information for endorsements and renewals in the system.
Communicating vital information to relevant stakeholder groups. […]
Taking an active role in the Performance Appraisal process as prescribed by company policy.
Participating in the departments action...