A call center representative's job is to answer customer calls, address concerns, and resolve issues. They may also respond to customer emails, sell products, and process orders.
Responsibilities
Answer calls : Handle incoming and outgoing calls from customers
Resolve issues : Listen to customer concerns and find solutions
Provide information : Offer product and service information to customers
Manage complaints : Identify and resolve customer complaints
Process orders : Place customer orders in the computer system
Escalate issues : Identify and escalate issues to supervisors