A Customer Service Representative (CSR) is responsible for interacting with customers to provide information, address inquiries, and resolve issues related to a company’s products or services. CSRs serve as the frontline communicators between the company and its customers, ensuring a positive experience by listening attentively, understanding needs, and offering solutions. […]
Customer Interaction: Handle incoming calls, emails, and chats to address customer questions and concerns, often in high-volume settings.
Problem Resolution: Identify issues quickly, troubleshoot them efficiently, and provide...