Filipino who is Japanese Speaker (NO JLPT required) […]
Open to highschool graduate or college undergraduate […]
Having background working as an IT or TSR / helpdesk […]
Should be able to handle calls, chats & web tickets in English and Japanese
Assist end users via email and chat or Via call
Troubleshoot IT issues reported by end users and resolve the ticket
Capture necessary details in the ticket and assign unresolved issues to the next level of support […]
Prior knowledge in Service Now, Outlook, Zoom, MS Teams, Cloud desktop troubleshooting is an added advantage […]
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