Answer and process customer calls effectively and efficiently to optimize the customer experience.
Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern. […]
Educate customers on product use and assist them in utilizing available features to improve office productivity.
Maintain effective call ownership by ensuring follow-ups on ongoing issues and managing open items.
Document all customer interactions, troubleshooting steps, and resolutions throughout each call. […]
Participate in special projects and perform other duties as required. […]
Completed...