Job Description
Achieve customer support service levels by accurately forecasting, planning and scheduling calls/ contacts or work volumes and staff/vendors to ensure optimal performance.
Provide ongoing and frequent interaction with management operations, staff, vendors or clients, as required, to achieve optimum results. […]
With 2-years overall workforce management (WFM) related experience
Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting
Good to have experience:
Mastery in MS Excel; reports automations (VBA and Macro)...