Must have 5+ years’ strong experience as an Operations Manager or 2 year's as Senior Operations Manager, in a Contact Center/ Banking and Financial environment […]
Analytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analyzing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies. […]
Business Reporting – Source, interpret reporting diagnostics to better drive and enhance the business performance and outcomes to ensure business objectives/targets...