Urgent Hiring: Service Management Analyst | Hybrid (Iloilo & QC) […]
Experience: IT Service Management, ITIL, ServiceNow/Jira […]
Metacom Solutions is urgently hiring for a Service Management Analyst who will play a key role in ensuring efficient IT service delivery while continuously improving service quality and user satisfaction .
You will monitor service performance, manage incidents, coordinate changes, and enhance IT services in collaboration with cross-functional teams. […]
Track and analyze service metrics (SLAs, KPIs) to ensure compliance. […]
Manage/co-ordinate Major Incident Management...