Experience: Data Analysis, Service Reporting, ITSM […]
Metacom Solutions is urgently hiring for a Service Reporting Analyst who will be responsible for creating, analyzing, and maintaining reports to provide insights into service performance and support decision-making.
You will work closely with Service Managers and Process Owners to ensure KPIs, SLAs, and operational metrics are accurately reported and aligned with business goals. […]
Develop and maintain service performance reports and dashboards (Power BI, Tableau, Excel). […]
Analyze data to identify trends, anomalies, and improvement areas...