Manage performance of hub leads and area fleet leads under the assigned region, ensuring each hub is on track with agreed standards
Ensure procedures and regulations are enforced across assigned hubs
Dispute resolution within and outside the team Lead team briefing, weekly meeting with staff, regular meeting on team performance
Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level, and stakeholder satisfaction
Improve internal process between the hub and the rest of the Operations team, in order to improve SLA […]
Lead a team that can effectively...