Provide timely and professional technical support over the phone, addressing customer inquiries and concerns.
Gather and assess customer information to diagnose and analyze reported issues.
Troubleshoot technical problems efficiently, escalating complex cases to the appropriate teams when necessary.
Guide customers through step-by-step solutions in a clear and concise manner.
Identify and escalate priority issues based on client specifications.
Accurately document customer interactions and resolutions. […]
Proven experience in a technical support role, preferably in HSIA or a technology-related...