We are looking for an IT Service Management Specialist to take ownership of ITSM processes and drive improvements in a dynamic IT organization. In this role, you will be responsible for optimizing workflows, enhancing IT operations, and ensuring structured and efficient service management practices. […]
Govern ITSM processes across support, operations, and IT. […]
Define and implement ITSM best practices, leveraging the ITIL framework.
Develop metrics, measurement points, and process roadmaps for continuous improvement. […]
Train and guide employees and management on ITSM principles.
Collaborate...