• Contacting customer request by phone and/or in writing to ensure customer satisfaction and to ensure that service standards are met.
• Work to promote the long-term success of each account and the overall portfolios when handling customer issues and complaints.
• Focuses on the customer/ client by asking questions, listening and determining solutions to problems.
• Ability to meet deadlines with accuracy and thoroughness, work in a fast-paced, results-oriented environment
• Reconciles unused credits and payments to outstanding invoices to trim down the volume of outstanding invoices especially...