The Customer Service Representative is responsible for providing necessary support to accomplish plans and programs and achieve target revenue and profitability of the business unit.
Performs telemarketing functions to existing and prospective clients.
Handles calls and inquiries as well as complaints from existing and prospective customers.
Accepts cargo bookings from new and existing clients and coordinates with Operations Unit their specific requirements.
Provides clients with update on shipment status and/or reports.
Prepares reportorial requirements such as loading confirmation, arrival notice...