At least 6 months of BPO experience (knowledge in basic troubleshooting) […]
Customer Support : Handle inbound inquiries via phone, email, and chat, providing technical and product-related assistance to customers.
Technical Troubleshooting : Assist customers with AI camera setup, installation, connectivity issues, and software functionality.
Product Knowledge : Stay updated on AI camera features, troubleshooting guides, and frequently asked questions to provide accurate support.
Account Management : Address customer queries related to account settings, orders, returns, and warranty claims.
Upsell...