Functions:
Provide technical support via phone, email, or chat.
Troubleshoot hardware, software, and network issues. […]
Install and maintain systems/software.
Document solutions and update knowledge base.
Qualifications:
Bachelor Degree in Computer Science Information Technology
Has 2 years or more of Helpdesk support or related experience.
With good communications and interpersonal skills
Interact with customers to provide process and response to inquiries
Gather information and determine the issues by evaluating and analyzing symptoms