The Helpdesk Assistant provide customer service to answer customer requests for assistance either in person, by email/chat or over the phone for technical support. […]
- Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
- Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
- Follow up with customers to ensure complete resolution of issues. […]
- Work closely with Field Engineers and provide...