Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Answer and Assist customers on their concerns and inquiries in an accurate and timely manner via Chat or call if required
Assist customers and Process Same Day Delivery Orders
Monitor customer complaints on social media and reach out to provide assistance
Gather customer feedback and share with our Product, Sales and Marketing teams
Follow up with customers to ensure their issues are resolved
Test Defective Returned items and Process it for RMA
Check Promos and Update Prices on Ecommerce Platforms