Advise customers of necessary actions and strategies for debt repayment
Locate and notify customers of delinquent accounts by telephone and email
Provide Customer Service Regarding collection issues, process customer refunds, process and review account adjustments. Resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts – customer calls, accounts adjustments, small balance write off, customers reconciliations and processing credit memos.
Enlist the efforts of sales and management when necessary to accelerate the collection process. […]
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