Overseeing the day-to-day operations of your team, monitoring performance, and addressing any issues that arise
Coaching, mentoring and developing your team members to help them reach their full potential […]
Providing feedback and recognition to team members, fostering a positive and motivating work environment
Liaising with other departments and stakeholders to ensure a seamless and coordinated customer experience […]
Generating and analysing performance reports to drive continuous improvement […]
Minimum 3 years of experience in a supervisory or team leadership role within a customer service...