Shadow and document the workflows of dealership personnel in Sales, Repairs & Maintenance, and Accessories departments.
Record customer interactions, including common inquiries, complaints, and buying/service behaviors. […]
Take detailed notes on customer decision-making patterns, service expectations, and dealership best practices.
Compile research findings into structured reports, highlighting key insights. […]
Background in Market Research, Business, Communications, Psychology, or a related field (preferred but not mandatory).
Strong observational and analytical skillsable to notice patterns...