Target Start Date: ASAP
Requirements/Required Skills:
Must have experience in Retention and Sales LOB […]
The Assistant Quality Assurance Manager is responsible for monitoring and evaluating the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) to ensure they meet quality standards. This role involves documenting quality issues and performance measures for management review, and assisting in the feedback and formal education process of individuals. You will lead the development of new solutions, share best practices, and provide advice to...