Provide technical support to customers via telephone and e-mail.
He/she can guide customers toward accomplishing their goals.
Requires learning the details of the customers business application, designing a solution, testing the concepts, and leading them to success.
Responsible for answering questions or resolving software and other IT related issues via in person, by telephone, or from a remote location .
Develop new training curriculums as needed, and conduct training classes for small groups
Provide support on a wide variety of internal projects, including software testing, technical documentation...