The Customer Experience Specialist works as part of the broader Customer Success Team tasked with providing best in class service to our clients. The primary focus is providing Admin Support to the UK based Customer Success team, which can include: investigating issues impacting clients, investigating and resolving content issues, resolving client queries in a timely and accurate manner, CRM data entry, using 3rd Party and proprietary software to log issues. […]
1. Deliver customer service support to Client facing teams. […]
Prioritise tickets according to designated SLAs.
Deliver consistent, high...