-Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.
-Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.
-Collaborate with the Workforce Management (WFM) team to conceptualize and develop intraday reports, enhancing operational insights and efficiency. […]
-Conduct training sessions and knowledge transfer activities for new WFM members, ensuring familiarity with tools and processes.
-Act as the primary contact for Real-Time Analysts...