All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins. […]
• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer […]
• at least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12) […]
• BPO...