Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
Equipped to handle all general reservations and deal with changes to all reservations
Process refunds to passengers and answer general airline and reservation queries
Handle mileage plus reservations and queries
Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
Ensure accurate documentation of customer profiles/reservations
Handle customer complaints and provide first time resolution
Keep...