•Generates schedules accordingly to meet the business requirements enabling superior […]
• Adjust the schedules accordingly based on the actual scenarios and provide overtime […]
•Monitors the queue in real-time while tracking, documenting, and communicating agent activity […]
•Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and […]
•Regularly performs volume and performance analysis and proactively communicate possible […]
•Supports management with all necessary reports and planning models to facilitate the […]
•Monitors actual activities and compare it to...