Effectively manage large amounts of incoming calls
Attend to customers inquiries through Live Chat Portal and Support Inbox […]
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas through upselling
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - escalate when required
Manage the accuracy and validity of all electricity and gas applications to ensure...