Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts, RCA / QC tools & mechanisms […]
Deliver Next-Gen Shared Services Quality Organization by consistently Raising-the-bar on service-delivery standards & enable low-risk & zero-surprises BAU […]
Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance […]
Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting […]
•Lean Six sigma Yellow/Green...