A call center agent's job description includes many responsibilities, such as:
Customer service: Answering customer calls, providing information, and resolving issues
Sales: Upselling products and services, processing orders, and cold calling
Technical support: Troubleshooting products and guiding customers through navigating the company website
Customer account management: Updating customer accounts with accurate information and reviewing customer accounts
Call center operations: Managing a high volume of calls, tracking daily calls, and completing call logs
Customer feedback: Reporting on customer...