A Customer Service Representative for a healthcare account is responsible for handling inbound and outbound calls, emails, or chats from patients, healthcare providers, and insurance partners.
Their duties include answering inquiries about medical services, insurance coverage, billing, claims, and appointment scheduling while ensuring accurate and timely information is provided in compliance with healthcare regulations and privacy policies.
They are expected to display empathy, patience, and professionalism while resolving concerns, processing requests, and updating patient records, contributing...