Monitors and assesses potential issues relating to critical IT applications, systems and devices. […]
Understands how different types of Bayad systems integrate and be able to pinpoint where the actual issue is occurring. […]
Participates in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment
Quickly develops a comprehensive understanding of the applications and infrastructure within the Bayad production environment and how they impact employees or members. […]
Documents all problems and issues encountered during the shift...