Incident and Problem Management Officer
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Company:
H2 Software Consulting Services Inc.
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Location:
Makati, National Capital Region
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Salary:
40000
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Job Type:
Permanent
Key Responsibilities:
- Manage and coordinate incident resolution to restore services swiftly.
- Conduct problem analysis to identify and eliminate recurring issues.
- Work closely with cross-functional teams to implement permanent fixes.
- Maintain and improve ITSM processes for incident and problem management.
- Ensure clear documentation and post-incident reports.
- Drive continuous service improvements and best practices. […]
- Experience in IT Incident & Problem Management within an ITSM environment.
- Familiarity with ITSM tools (ServiceNow, BMC Remedy, etc.).
- Strong analytical and troubleshooting...
11 days ago from: jobslin.com
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