As a key member of our customer experience team, you will be responsible for delivering exceptional service while ensuring smooth operational processes. Your role will have a direct impact on customer satisfaction, retention, and overall business efficiency.
- Proactively resolve product or service concerns by identifying the issue, determining the root cause, and selecting the most appropriate solution. Ensure timely resolution and follow-up through multiple communication channels (calls, emails, chat, etc.).
- Handle customer inquiries, feedback, and concerns across various platforms in a professional...